Understanding Your Bill

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This is a sample of a typical monthly bill from AWWU. Each block of information on this example is annotated with a number. The numbered star annotations are keyed to a legend below the sample bill.

2019 Bill Image

How to Read Your Bill

1. Contact Us  

2. Bill Date: Bill generation date 

3. Total Due: Sum of previous balance, payments, charges, and adjustments 

4. Account #: Account number assigned to the service address

5. Service: Service address or service type 

6. Utility News

7. Previous Balance: Ending balance from previous billing period

8. Payment(s) Received: Payment(s) received during this billing period 

9. Adjustments: Credits and Debits applied during this billing period

10. Balance Forward: Sum of items 7, 8, 9 

11. Current Charges: Charges ($) for services during this billing period 

12. Coins Can Count:  Roundup donation used to assist customers in need

13. Date: Date payment is due to avoid delinquency 

14. Efficiency Reminder 

15. Utility Message 

16. Current: Year to date charges this year 

17. Previous: Prior year total charges 

18. Regulatory Cost: Mandatory surcharge applied to all regulated customer billings to pay the Utility’s share of the Regulatory Commission of Alaska budget

19. Customer Charge: A fixed monthly charge per Account to recover costs associated with rendering a monthly billing statement and maintaining account information

20. Residential Service: Service to treat, test and deliver water and maintain all water / wastewater  pipes and treatment facilities 

21. Rate Code: Billing codes established in Tariff for Water and Wastewater 

22. Units: Number of dwellings or trips 

23. From/To: Dates of service 

24. Autopay Reminder 

25. Cycle: Date each month the bill is generated 

26. Mailing address on file for each account

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