Start or Stop Service

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Apply For Service

An application for service is an agreement to pay for services.

  • Commercial Service – A building structure primarily used for the purpose of conducting a business.This includes private or small business entities, non-profit organizations, corporations, homeowners associations, limited liability corporations, etc.
  • Residential Service - Single Family– A single detached dwelling or free-standing building structure used for residential purposes. This includes structures with an attached accessory dwelling unit or “mother-in-law” apartment.
  • Residential Service - Duplex or Triplex – A dwelling having separate entrances for two or three individual and distinct residential living units.
  • Residential Service - Four or More Units – A dwelling having four or more individual and distinct apartments or residential living units.
  • Life Support Alert Program – We may extend the time for correcting a payment delinquency if it is determined that the service is for a dwelling occupied by a person who is seriously ill, elderly, handicapped, or dependent on water for life support systems or equipment.
    • To determine eligibility, a Life Support Alert Program form must be completed.
    • The form cannot be submitted through the website. Completed forms may be submitted to our office in-person, by fax at (907) 564-0702, or via e-mail to:
    • The qualifying medical condition must be certified by a licensed medical professional.  NOTE:  specific and/or protected diagnosis or health information is not required.
  • Septage Hauler – Commercial operations that pump liquid waste, including but not limited to septic tank wastes, into pumper trucks and transports and discharges the liquid waste into the public (ASU) sewer system.
    • Two designated dumpsites for septic haulers to use in the Anchorage area:
      • South Anchorage at King St. and 94th Court
      • East Anchorage on Turpin St. Access
    • The dump sites require a security card which can be obtained at the Customer Service counter at 3000 Arctic Blvd. (564-2700 or toll free 866-650-2700).
    • Septic Haulers pay a monthly customer charge, plus a usage charge per 1,000 gallons estimated discharge per trip. Estimated discharge is calculated at 87% of tank capacity for most of the year. During the times when seasonal weight restrictions are in effect, the estimated discharge is calculated at 50% of tank capacity.
  • Landlord Agreement– The agreement allows service to remain without reliance on tenants to assist Landlords in keeping consistent Utility services.
  • Temporary Service – A fee will be charged for turning on water service temporarily.

Discontinue Service

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