If you are having difficulty meeting financial obligations due to the Coronavirus, please contact AWWU for payment arrangements call (907) 564-2700 or click here.

Billing and Payment FAQs

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  • How can I get my account balance and payment information?

    Call us at (907) 564-2700.

  • Does AWWU offer electronic bank transfer for payments?

    Yes! Print, complete and submit this Bank Draft Agreement to Customer Service.

  • Do I need a deposit?

  • What is an estimated bill?

    Your bill is normally based on an actual reading of your water meter. However, an estimate is used when your meter or remote reading device is inoperable, inaccessible, or due to adverse weather conditions the meter reader could not get an actual reading from your meter on the day your meter was scheduled to be read.

  • How are water and sewer billed?

    Water and Sewer are billed on one statement if both services are provided. Meters will be read on or about the same date each month. Bills will be prepared based on a meter reading, or the applicable flat-rate charge.

  • Does AWWU have landlord agreements?

  • If I miss a payment, what happens?

  • Where and how can I pay my bill?

    For a complete list of payment options, view our payment options page.

  • What are AWWU's rates?

  • How soon will I start receiving service?

    We will need up to one workday before service can be turned on. However, we can schedule work up to 30 days in advance.

  • My water bill seems too high, what should I do?

    It's possible there's a leak. One sure check is a simple glance at your water meter. If the dial is moving, but you're not using any water, you have a leak. Call AWWU at (907) 564-2700.