Guided by the principals of steady leadership and clear initiatives, this plan focuses on securing Anchorage’s water future, improving the customer experience, streamlining critical processes, and investing in our employees. Using the Effective Utility Management (EUM) framework, we are aligning our operations with nationally recognized best practices, while tailoring them to the unique needs of our Alaskan community.

Our vision is to be a Trusted and Collaborative Community Partner, which is supported by our mission to protect the health and welfare of the public and the environment by providing responsible water and wastewater services. To that end, we will be a forward looking municipal department, embracing good government as collaborative and unassuming problem solvers. 

• View the Strategic Plan

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