Ashley R. Reyes

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AWWU Customer Service Lead Account Representative

  • Appointed – December 2017AshleyReyes_small_main_page
  • Appointment Expires - October 2020

Ashley joined AWWU in 2014 as an Account Representative in the Customer Service Division and quickly advanced into her current role of the Lead Account Representative. Ashley provides specialized guidance and instruction to Utility Account Representatives, works closely with AWWU ratepayers, and assists management in the development and improvement of the Utility's Policies and Operating Procedures.

Ashley is heavily involved in the Customer Service quality assurance program, from development to daily application. She conducts detailed account reviews, assesses training needs and provides critical feedback to contact center employees and supervisors.

Ashley is a lifelong Alaskan and is a graduate of Bartlett High School. She attended Ohio State University and University of Alaska Anchorage. Prior to joining AWWU, she was employed with Alaska Communications from 2005-2013.