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In response to COVID-19, AWWU is temporarily operating under modified customer service protocols based on CDC recommendations. Click HERE for more information.

Contact Us

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Phone

  • Customer Service, 8am – 5pm: (907) 564-2700 or toll free 866-650-2700
    • Exception - Customer Service is open 9:00am – 5:00pm on 1st & 3rd Wednesday of each month.
  • 24-hour Emergency: (907) 564-2762

In Person

  • 3000 Arctic Boulevard, 8am – 5pm
    • Exception - Customer Service is open 9:00am – 5:00pm on 1st & 3rd Wednesday of each month.

Email

Fax

  • (907) 562-0702

Hearing Impaired Access

Mail

  • AWWU, PO Box 196626, Anchorage, AK 99519-6626

Frequently Called Phone Numbers

Department
Number

Customer Service (bills, payments, general information)

564-2700

Customer Service Administration

564-2726

Administrative Services

786-5538

Administrative Services Fax

786-5535

Engineering Administration

564-2774

Engineering Planning Front Counter

564-2739

Finance Accounts Payable

786-5527

Municipality of Anchorage Human Resources

343-4425

Municipality of Anchorage Human Resources Fax

249-7732

Hydrant Maintenance

550-5914

Hydrant Permits

564-2762

Main Line Locates

564-2762

On Property Inspections

564-2762

On Property Locates

564-2762

Permits

564-2762

Special Assessments

786-5544